Clients' feedback about our strengths:

• Counsellors – good listeners, friendly, courteous, understanding, warm, caring, welcoming, make you feel comfortable
• Professional, easy to talk to, down to earth
• Always on time, prompt
• Helped me with self confidence
• One feels at home immediately, you are in a cocoon so warm and safe…seems the ideal atmosphere for a mind in turmoil
• Hospitality, they look after you
• Confidentiality
• I think they’re wonderful

Clients' feedback about why they would refer someone to Gallang Place:

• Good counsellors – caring, easy to talk to, understanding
• Helped me/my family tremendously
• Appropriate in Aboriginal community, they’re Aboriginal and can talk well with Aboriginal people
• They help young people; talk with children and not at them.
• Good confidentiality
• We are isolated and they come to us. I think others would like it if they knew about it. This is what we need.
• Service doesn’t cost
• Genuinely interested and understand Aboriginal issues
• Culturally sensitive, accepts me for who I am.

Feedback from government and non-government agencies:

• I’m very impressed, they have provided a really good service
• They’re highly professional, they’re willing to provide feedback and give reports
• In case management, they can argue strongly on behalf of the child against opposing views – very professional
• We’ve seen some great improvements in clients that they’ve seen
• Their service is really valuable to us, they fill a large gap.