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Our staff are ready to help you however we can

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Feedback and complaints

Help us improve

Gallang Place is always trying to improve on what we do. You can help us by giving feedback.

If you are happy with our service, you can leave a compliment.

If you are unhappy with our service or have a complaint let us know.

You can call us, contact us or write to us – or you can drop into our office.

  • 07 3899 5041

  • 57 Southgate Ave, Cannon Hill, QLD, 4170

If you are unhappy with the service please take the following steps:

How to make a complaint

  • Staff member or feedback form

    First if you are comfortable discuss your concerns with a staff member or by filling in our online feedback form

  • Practice Manager

    If you are not satisfied that the matter is resolved, ask to talk to the Supervisor or Practice Manager, or if they aren’t available the Director of Healing.

  • Board of Directors

    If you are still not happy, you may write to the Board of Directors and address as follows:

    Private and Confidential
    Board of Directors
    Gallang Place
    57 Southgate Ave
    Cannon Hill 4170

  • Ombudsman

    If you are not satisfied with how we address your concerns, or you would prefer not to talk with anyone at Gallang Place, you can raise your complaint with the Health Ombudsman. They will ask you to include as much information as possible, and you can contact them by:

    phone: 133 OHO (133 646), Monday to Friday 8.30am to 4.30pm

    email: complaints@oho.qld.gov.au

    or in writing: PO Box 13281 George Street Brisbane Qld 4003

  • Feel supported

    At any time in the complaints process you can have a representative or support person involved. This may be a family member, a friend or a professional person of your choosing.

  • Respect and confidentiality

    Your concerns will be treated with respect and confidentiality, and your complaint will not affect how we work together or your access to our services.

Quick contact

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Clients’ feedback about our strengths

  • Counsellors – good listeners, friendly, courteous, understanding, warm, caring, welcoming, make you feel comfortable
  • Professional, easy to talk to, down to earth
  • Always on time, prompt
  • Helped me with self confidence
  • One feels at home immediately, you are in a cocoon so warm and safe…seems the ideal atmosphere for a mind in turmoil
  • Hospitality, they look after you
  • Confidentiality
  • I think they’re wonderful

Clients’ feedback about why they would refer someone to Gallang Place

  • Good counsellors – caring, easy to talk to, understanding
  • Helped me/my family tremendously
  • Appropriate in Aboriginal community, they’re Aboriginal and can talk well with Aboriginal people
  • They help young people; talk with children and not at them.
  • Good confidentiality
  • We are isolated and they come to us. I think others would like it if they knew about it. This is what we need.
  • Service doesn’t cost
  • Genuinely interested and understand Aboriginal issues
  • Culturally sensitive, accepts me for who I am

Feedback from government and non-government agencies

  •  I’m very impressed, they have provided a really good service
  • They’re highly professional, they’re willing to provide feedback and give reports
  • In case management, they can argue strongly on behalf of the child against opposing views – very professional
  • We’ve seen some great improvements in clients that they’ve seen
  • Their service is really valuable to us, they fill a large gap

Our Programs currently service parts of Brisbane, Caboolture, Ipswich, Logan, Redlands and Townsville.
Gallang Place, ABN 71 168 539 263, is incorporated under the Corporations (Aboriginal And Torres Strait Islander) Act 2006 (CATSI).