Our promise to you

Gallang Place makes these promises to you…

  • To provide a safe place

    We do everything we can to provide a safe place when we offer support

    We will do our best to make sure you are free from violence or intimidation

    We will listen to any concerns you have about your safety

    You can have a family member or friend with you to support you

  • We will respect you

    We will treat you with dignity, respect and sensitivity

    We will treat you as an individual with your own specific needs

    We will listen to your views and opinions without judgement

    We will answer your questions as best we can

    We will offer you the support you request

    If you choose to use another service provider, we will help you change

  • To offer you accessible and equitable services

    We will offer professional, experienced and skilled workers to work with you

    We will offer you a service without discrimination because of your age, gender identity, sexual orientation, marital status, your beliefs or disabilities

    We will provide information that is easy to understand

    We will listen to you and do our best to provide the services you need and want

  • To listen to you and act

    We will listen and act on your constructive feedback on the services you receive

    We will encourage you to contribute ideas on how we can improve our services

    You can request to see any records we keep about you

    If you are unhappy with our services we encourage you to let us know. We will act on all complaints we receive and inform you of the outcomes

  • To empower you

    We will provide you with information that is accurate, timely and relevant

    We will provide you with information so you can make informed decisions, and allow you enough time to make those decisions

    We will support you after you make your decision, and allow you to change your mind if you want to

  • To keep your information confidential

    We will explain the confidentiality policy of the service to you

    We will not share any of your confidential and privacy information, except where we are required to share information in these situations:

    • If your safety or the safety of any children or young people, staff members or any other person is at risk
    • If there are allegations of child abuse or neglect
    • If staff reasonably believe that a serious criminal offence has occurred or is likely to occur
    • We will only share information about you with any other person or agency if you agree and provide informed consent
    • We will keep all our records about you safe and secure

QIC Accredited

Immediate Assistance (after hours)

Phone Lifeline on 13 11 14