Gallang Place

Our Promise to You

Gallang Place Makes these Promises to You...

1. To Provide a Safe Place

  • We do everything we can to provide a safe place when we offer support
  • We will do our best to make sure you are free from violence or intimidation
  • We will listen to any concerns you have about your safety
  • You can have a family member or friend with you to support you
  • You can say “no” if you don’t agree with a staff member and we will respect that

2. We will Respect You

  • We will treat you with dignity, respect and sensitivity
  • We will treat you as an individual with your own specific needs
  • We will listen to your views and opinions without judgement
  • We will answer your questions as best we can
  • We will offer you the support you request
  • If you choose to use another service provider, we will help you change

3. To Offer You Accessible and Equitable Services

  • We will offer professional, experienced and skilled workers to work with you 
  • We will offer you a service without discrimination because of your age, gender identity, sexual orientation, marital status, your beliefs or disabilities
  • We will provide information that is easy to understand
  • We will listen to you and do our best to provide the services you need and want

4. To Offer You Accessible and Equitable Services

  • We will offer professional, experienced and skilled workers to work with you 
  • We will offer you a service with discrimination because your age, gender, sexual preference, marital status, your beliefs or disabilities
  • We will provide information that is easy to understand
  • We will listen to you and do our best to provide the services you need and want

5. To Listen to You and Act 

  • We will listen and act on your constructive feedback on the services you receive
  • We will encourage you to contribute ideas on how we can improve our services
  • You can request to see any records we keep about you
  • If you are unhappy with our services we encourage you to let us know. We will act on all complaints we receive and inform you of the outcomes 

6. To Empower You

  • We will provide you with information that is accurate, timely and relevant
  • We will provide you with information so you can make informed decisions, and allow you enough time to make those decisions
  • We will support you after you make your decision, and allow you to change your mind if you want to

7. To Keep Your Information Confidential

  • We will explain the confidentiality policy of the service to you
  • We will not share any of your confidential and privacy information, except where we are required to share information in these situations:
    • If your safety or the safety of any children or young people, staff members or any other person is at risk
    • If there are allegations of child abuse or neglect
    • If staff reasonably believe that a serious criminal offence has occurred or is likely to occur
  • We will only share information about you with any other person or agency if you agree and provide informed consent
  • We will keep all our records about you safe and secure

 

 

 

Gallang Place Gallang Place provides counselling services to Aboriginals and Torres Strait Islanders.